THE WILKINSON FIRM | Hospitality Staffing | HR Consulting | Team Portal
| info@thewilkinsonfirm.com | Join Our Talent Pool
Board-Level Expertise • Health and Human Services Exclusively

Built by the people who've written the rules.

Former EEOC Administrative Law Judge (on staff)
Licensed Clinical Professionals
SHRM-CP & PHR Certified Team

The only HR firm purpose-built for behavioral health, IDD, and community health organizations. We scan your workforce, build the infrastructure, and stay to run it with you.

150+ HHS Orgs Served (Team Total)
12 States Covered
47 Years Combined HHS Experience

Your workforce is breaking.

We know exactly where.

Trusted by organizations across health and human services
Behavioral Health Providers
Substance Abuse Programs
IDD Organizations
Community Mental Health Centers
Medicaid-Funded Agencies
Residential Treatment Facilities
How It Works

SCAN. BUILD. STAY.™

Every engagement follows this path. Click a phase to see what happens inside.

SCAN

Phase 1 · Diagnostic

We assess your workforce across 8 dimensions. You get a score, a risk map, and a clear starting point.

BUILD

Phase 2 · Programs

We deploy 1-4 Signature Programs based on your gaps. Defined deliverables, defined timelines, defined outcomes.

STAY

Phase 3 · Enterprise

We run the system with you. Dedicated strategist, quarterly reviews, priority access. We become your HR department.

What Happens in SCAN
  • 01 Free 2-minute Workforce Check or Practice Checkup™
  • 02 Full 90-minute Workup™ across 8 dimensions
  • D1 Regulatory ComplianceD2 Clinical DocumentationD3 Hiring & OnboardingD4 Compensation & PayD5 Talent PipelineD6 HR InfrastructureD7 Leadership ReadinessD8 Retention & Engagement
  • 03 Risk map and Workforce Health Score delivered
  • 04 Program recommendations matched to your gaps
Your Next Step

Start with the free 2-minute check on this page, or go straight to The Workup™ for the full diagnostic.

What’s keeping you up at night?

Tell us the symptom. We’ll map the fix.

“I’m not sure we’re compliant.”
Missing handbooks, outdated policies, audit anxiety. Start with The Workup™: our 21-point diagnostic finds the gaps.
Diagnose My Risk →
“We’re growing and things are breaking.”
Hiring pains, turnover spikes, no HR infrastructure. The Workup™ finds what’s failing: then we build the fix.
Find What’s Failing →
“We need enterprise-grade HR infrastructure.”
Multi-site complexity, leadership gaps, workforce planning at scale. The Workup™ maps every dimension before we architect the solution.
Map Our Workforce →
SAME-DAY
“I just need one answer. Fast.”
$250 flat. One question. 45 minutes. Same-day clarity from a specialist.
Book Rapid Consult →

What Happens After You Click

Three steps. No commitment until you’re ready.

1
We Diagnose
The Workup™ scans your workforce across 8 dimensions. You get a score, a risk map, and a clear picture: free.
2
We Recommend
Based on your gaps, we map 1-4 Signature Programs with defined timelines, deliverables, and pricing. No guesswork.
3
You Decide
Review your options on a 20-minute call. No pressure. No pitch. Move forward only when it makes sense for you.

Most organizations discover their compliance gaps only after the audit. This takes 60 seconds.

⚡ 60 SECONDS

How Healthy Is Your Workforce?

5 questions. Instant score. See exactly where your HR infrastructure stands against HHS sector benchmarks.

Question 1 of 5
Do you have a current, signed employee handbook?
Question 2 of 5
Do you conduct monthly OIG exclusion checks?
Question 3 of 5
What is your organization's annual turnover rate?
Question 4 of 5
Do your supervisors have formal management training?
Question 5 of 5
Do you track the cost of each employee departure?
We had been operating without a handbook for three years. TWF built our entire compliance infrastructure in six weeks. We passed our CARF survey with zero deficiencies for the first time in our history.
RA
Dr. Renee Ashford, PsyD
Executive Director, Brighter Path Behavioral Health (42 employees, TN)
Zero CARF deficiencies after Compliance Confidence
Representative Scenario
TWF SIGNATURE PROGRAMS™

Which gap is costing you the most?

Six programs. Built for behavioral health. Built to work. Each mapped to the dimensions your Workup™ reveals.

📋 BUILD PHASE 24 Docs

Compliance Confidence™

24 compliance documents for health and human services. CARF, Medicaid, HIPAA aligned. Audit-ready in 6 weeks.

D1 Compliance D2 Clinical Docs
See Full Program →
⚙ BUILD PHASE 12 Docs

Foundation First™

Onboarding, performance management, and employee lifecycle foundation. Build the systems your growth demands.

D3 Hiring D6 HR Infra
See Full Program →
🔥 BUILD PHASE 14 Docs

Retention Reset™

Stay interviews, engagement surveys, and turnover analytics. Stop the bleeding. Keep your clinical talent.

D8 Retention D4 Comp
See Full Program →
🎯 BUILD PHASE 11 Docs

Talent Magnet™

Job descriptions, offer letters, hiring assessments, and employer brand strategy. Attract the people your mission needs.

D4 Comp D5 Pipeline D3 Hiring
See Full Program →
🏆 BUILD PHASE 14 Docs

Leadership Launchpad™

Supervisor training and management fundamentals for clinicians promoted to leadership. Build the bench your org needs.

D7 Leadership D5 Pipeline
See Full Program →
🌎 ADD-ON 16 Docs

Multi-State Mastery™

Multi-state compliance alignment, labor law harmonization, and cross-jurisdiction workforce operations for organizations in 2+ states.

D1 Compliance D4 Comp D6 HR Infra
See Full Program →

Not sure which program you need? The Workup™ maps your gaps to the right programs automatically.

Every month without a retention system costs you another clinician. Every clinician costs 30-50% of their annual salary to replace.

How bad is the workforce crisis in your sector?

These are not projections. This is what is happening right now.

Vacancy rate in behavioral health positions
42%
Turnover within first year for new hires
67%
Organizations expect more compliance violations
74%
Cost per hire in behavioral health services
$30K+
Sources: SAMHSA Workforce Report 2024, Bureau of Labor Statistics HHS Sector Analysis, National Council for Mental Wellbeing 2025 Survey
Calculate Your Cost

What Is Turnover Actually Costing You?

Enter your numbers. See the math. HHS industry benchmark: replacing one clinician costs 1.5-2x their annual salary.

5 50 500
5% 35% 80%
$30k $52,000 $150k
Estimated Annual Cost of Turnover
$546,000
Based on 1.5x salary replacement cost
18
Departures/Year
$78k
Cost Per Departure
If We Reduce Turnover by 30%
$163,800
projected annual savings
We were losing one clinician every month. Retention Reset gave us the data and the tools to understand why. Within 90 days, our turnover dropped from 48% to 19%. The stay interview framework alone was worth the entire investment.
MH
Marcus Hale, LCSW
CEO, Encompass Counseling Services (68 employees, GA and AL)
Turnover reduced from 48% to 19% in 90 days
Representative Scenario
Our supervisors were promoted clinicians who had never managed anyone. Leadership Launchpad gave them a real framework. Escalation confusion disappeared. Employee complaints dropped by 60% in the first quarter.
JR
Jonathan Rivers, LMHC
COO, Rivers Behavioral Health System (112 employees, NC and VA)
Employee complaints down 60% after Leadership Launchpad
Representative Scenario
Common Questions

What Leaders Ask Before They Engage

Answers to the questions we hear most from clinical directors, executive directors, and HR managers in behavioral health.

How is TWF different from a general HR consulting firm?
+
We are small. Is this built for us?
+
What does working with TWF actually look like?
+
How much does it cost?
+
We already have an HR person. Why do we need TWF?
+
Do you help with CARF and Joint Commission audits?
+
What is the 18-month placement guarantee?
+
Can you work with organizations in multiple states?
+

Still have questions?

or

The longer a clinical role stays open, the more your remaining staff absorbs. That is how burnout becomes turnover.

⚖
DIRECT HIRE & TALENT ACQUISITION

Every Placement Backed by an
18-Month Guarantee

PlacementCare™ by TWF: 6× the industry standard. Monitored through the Workforce Emotional Index™ (WEI™) at 30, 60, 90, 180, 365, and 540 days. We catch problems before they become departures.

18
months active
support
6×
industry
standard
$0
replacement
cost
91%
retention
rate*
▶ From Our Channel

No One Else Is Doing This. Period.

See why The Wilkinson Firm stands alone in HR consulting for health & human services.

Watch More on YouTube
Video thumbnail
Industry Recognized

Sector-Specialized. Enterprise-Certified.

SHRM-Certified Team
Team includes SHRM-CP, PHR, and licensed clinical professionals
HIPAA Compliant
Healthcare Data Standards Met
CARF / Joint Commission
Accreditation-Aligned Deliverables
Medicaid Billing Aligned
Federal & State Compliance Standards